Shipping Policy

At  Ketamine Distro  we understand the importance of reliable and efficient shipping when it comes to delivering our products to our valued customers. We strive to provide a seamless shipping experience, ensuring that your orders are delivered safely and in a timely manner. Please take a moment to review our shipping policy: shipping and refund policy 

1. Order Processing:

Once you place an order on our website, our team will begin processing it promptly. Please allow 1-2 business days for order verification, quality control, and packaging.

In case of any issues or delays with your order, we will notify you via the contact information provided during the checkout process. so we strongly recommend that clients read our shipping refund policy for better understanding 

2. Shipping Methods and Delivery Time:

We offer various shipping methods to cater to different needs and locations. The available options will be displayed during the checkout process.
The estimated delivery time will depend on your location and the chosen shipping method. Please note that these are approximate time frames and may vary due to unforeseen circumstances such as weather conditions or carrier delays.
Once your order has been shipped, we will provide you with a tracking number, if applicable, so you can track your package’s progress and even place multiple orders by understanding our shipping and refund policy 

3. Shipping Restrictions:

It is essential to comply with all local, state, and federal laws regarding the purchase and possession of ketamine or any other products sold on our website. We do not ship to locations where such products are prohibited or restricted.
Please ensure that you are of legal age to purchase and receive ketamine or any other products from our store. We may require age verification before processing and shipping your order.

4. Packaging and discretion:

We understand the importance of privacy and discretion when it comes to shipping sensitive products. All orders are packaged securely and discreetly without any explicit branding or labels that may indicate the contents inside.

5. Shipping Fees:

Shipping fees will be calculated based on the weight of your order, the shipping method selected, and the destination address. The applicable shipping fees will be displayed during the checkout process.

6. International Shipping:

We offer international shipping to select countries. However, please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. Any additional charges are the responsibility of the customer.

7. Order Tracking:

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status and location of your package. Please allow some time for the tracking information to be updated by the shipping carrier.

8. Lost or Damaged Packages:

While we take utmost care in packaging and shipping your order, unforeseen circumstances may occasionally result in lost or damaged packages. In such cases, please contact our customer support team as soon as possible. We will work with you and the shipping carrier to resolve the issue and ensure your satisfaction.

If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support team. We are here to assist you and provide the best possible shopping experience.

Refund Policy

Thank you for shopping at our Ketamine Store. We want to ensure that you have a satisfying experience with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund for products purchased from our store. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds:

1.1. Our refund policy covers products purchased directly from our Ketamine Store. If you have purchased our products from a third-party retailer or website, please refer to their respective refund policies.
1.2. To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt, along with a valid reason for the refund request.

2. Refund Requests:

2.1. To initiate a refund request, please contact our customer support team within 15 days of receiving the product. You can reach our customer support via email or phone, as provided on our website.
2.2. When contacting us, please provide the following information:
– Your name and contact details
– Order number or receipt
– Detailed explanation of the reason for the refund request
2.3. We may require additional information or evidence to process your refund request. Please cooperate with our customer support team to expedite the process.

3. Valid Refund Reasons:

3.1. Damaged or Defective Product: If the product you received is damaged or defective, we will gladly provide a refund or replacement. Please provide photographic evidence of the damage or defect when contacting us.
3.2. Incorrect Product: If you received the wrong product, please contact us immediately, and we will arrange for a return and provide you with the correct product or a refund.
3.3. Non-Delivery: In the rare event that your order does not arrive within the specified delivery timeframe, please contact our customer support team, and we will investigate the issue. If the non-delivery is confirmed, we will offer you the option of a refund or reshipment.

4. Non-Refundable Items:

4.1. Due to the nature of our products, there are certain items that are non-refundable:
– Any product that has been opened or used
– Products that have been tampered with or altered
– Products with an expired shelf life
– Products purchased from third-party retailers or websites

5. Refund Process:

5.1. Once your refund request is approved, we will initiate the refund process. The refund will be issued in the original form of payment used during the purchase.
5.2. Depending on your payment method and financial institution, it may take several business days for the refund to be reflected in your account.

6. Shipping Costs:

6.1. If the refund is approved due to a damaged or defective product, an incorrect product, or non-delivery, we will also refund any shipping fees associated with the order.
6.2. However, if the refund request is due to reasons other than the ones mentioned above, the original shipping fees will not be refunded.

7. Modifications:

7.1. We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns about our Refund Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.